How much money are you losing with no shows?
Do you have a system in place to call people to remind them of appointments? Do you have a fee that you charge if people don’t show up?
I had a circumstance where I was the no show client, and I felt horrible. It was truly an oversite, but in the mean time, thinking in terms of business, I realized that I had just cost them money. That time that was booked for me, could have gone to another. Trust me, I all ready feel badly enough.
What it got me thinking about is all of those businesses who take appointments: hair, accounting, day spas, dentists and doctors- you get the picture.
How much are no shows costing you each day? Month? Year?
A simple phone call from the company was all I needed. In fact, a second appointment I ALMOST missed was saved due to a phone call reminding me. My brain is distracted right now, since I’ll be traveling shortly, and I’m launching a few new websites. That little 1 minute phone call got my dog to the vet, and I didn’t waste their time. If the other company had called, it would have been resolved.
What plan do you have in place? If you don’t have one, maybe it’s time you start thinking about one. Make sure to give client’s notice that you’re policy is changing, if it involves a fee for a “no show” now.
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