It’s in the Details
I’ve been on vacation, and I took notice to a few things that stood out to me. I’m always looking for bits and pieces of things to relate to business and my other projects which include things like marketing and sales. I’m aware of tiny details, and make a note of them for future reference - so that I can disect them and see how I can improve on my own business.
One of the things I noticed during my vacation this week, (2 great weeks in Florida) was “it’s in the details” that make something just that much better.
Let me give you tiny examples of little details that I noticed:
The vacation condo we stayed at not only had a washer and dryer, but they provided detergent for you to use as well…it’s a tiny thing, but thoughtful, which saves me from going out and buying a large container of detergent to wash 1-2 loads of clothes on vacation.
Here are some other things that stood out to me:
Blue Man Group was interactive, which kept the audience excited and involved….tiny thing, but huge impact.
In a gorgeous hotel, while the bathroom was amazing, it was the massage bar of soap that caught my eye. Other hotels use regular common soap bars…this bar was unique, which made it feel special.
Do you see how just an itty bitty difference or effort gets noticed? What are you doing - are there details that will make your customers say, hmmm, nice thoughtful touch.
In one hotel, we were given warm cookies on check-in….nice homey touch.
We played an interesting game of mini-golf, and there were a lot of stairs involved…a bench at the top of the stairs…nice touch. Good for my son who has asthma…and a welcome relief in very hot, muggy conditions.
Details are those little things that make a difference. You don’t have to scream out…wow, look what we have, but know that those small details DO get noticed, and are often appreciated. When you take the time to think about your customer’s experience…what tiny changes could you make to improve their experience?

![Reblog this post [with Zemanta]](http://img.zemanta.com/reblog_e.png?x-id=f9460a38-9516-4b9c-ab43-985c08bd4a31)



